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Role:  Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians.  In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.

Benefits:  

• Excellent Health Insurance options
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• 7 paid Holidays
• 10 paid Vacation days

• Active participation in recruiting and hiring of Technicians.
• Responsible for supervision and development of technician workforce.
• Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
• Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
• Handle escalated service issues that are field/technician related
• Develop training plan for all assigned Technicians using Company training materials
• Responsible for technical support and quality of work for the area
• Perform ride along with Technicians
• Evaluate and perform annual Technician reviews with VPs approval
• Be a positive image and role model to Technician group
• Protect the company’s image, appearance and reputation
• Always be the example of safety
• Enforce company policies
• Maintain local customer relationships for assigned area with RSM and Account Managers
•  

Service Meetings:

• Conduct weekly service meeting 
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
• Provide recognition to top performers
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
• Inspect equipment, make sure all technicians have the proper PPE
• Discuss safety topics weekly
• Review new customer requirements
• Go over callbacks and results/additional repairs needed
• Receive feedback from Technicians on office scheduling/issues

• Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
• Technical knowledge necessary to provide value to our technicians and customers
• Maintain continuous education in the technical field
• Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
• Strong attention to detail and quality
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to focus on desired results
• Ability to adapt to very fast-paced environment and deadlines
• Maintain a clean and professional appearance
• Must be able to travel as needed
• Experience in recruiting and hiring Technicians

Physical requirements:

• Must be able to lift 100 pounds.
• Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
• Must not exceed ladder ratings
• Extensive kneeling and squatting
• Must be able to climb ladders multiple times
• Must be able to haul equipment and tools to roof via ladders
• Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.